Refund policy

 

Return and Refund Policy

1. Overview

Thank you for shopping at urees.shop. We strive to provide unique and high-quality products. Due to the nature of our products being one-of-a-kind, we have specific guidelines regarding returns and refunds.

2. Unique Products

All items sold on urees.shop are unique and handcrafted. As such, there may be slight variations in color, texture, and appearance between the product you receive and the images displayed on our website. These variations are inherent to the nature of our products and add to their uniqueness.

3. Return Policy

Due to the unique nature of our products, we do not accept returns or offer refunds if the item is not exactly identical to the product image. We take great care to provide accurate representations of our products, but slight differences are to be expected and are not considered a valid reason for return or refund.

4. Refund Policy

Refunds are not available for our products once the order has been processed and shipped. If you receive a damaged or defective item, please contact us immediately upon receipt.

5. Damaged or Defective Items

If your item arrives damaged or defective, please follow these steps:

  1. Contact Us: Email us at info.urees@gmail.com within 48 hours of receiving your order. Include your order number and photos of the damaged or defective item.
  2. Assessment: We will assess the issue and determine if a replacement or store credit is appropriate.

6. Exceptions

Due to the custom nature of our products, we do not accept cancellations, exchanges, or returns for any reason other than the receipt of a damaged or defective item as outlined above.

7. Contact Us

If you have any questions about our return and refund policy, or if you need to report a damaged or defective item, please contact us at:

Thank you for your understanding and for shopping with urees.shop. We appreciate your business and are committed to providing you with unique and exceptional products.